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The Reconditioning Supervisor reports to a Production Manager and leads and supports a committed team of Technicians tasked with providing paint, paint-less dent removal, wheel and detail services.  The position builds a team of expert Technicians, on-boards new team members, drives workflows, coordinates with vendors, directs the development of Technicians, and addresses performance issues.  This role will cross-train as a Mechanical Supervisor. 

Essential Duties and Responsibilities

Communicates daily with Production Manager on staffing needs

Meets daily and weekly production targets

Resolves internal and external customer concerns in a quick, efficient, and friendly manner

Controls the flow of vehicles through the reconditioning process

Ensures Technician efficiency levels and RQC fails or cosmetic reworks meet or exceed expected Company targets

Motivates Technicians/reconditioning vendors through communication and shoulder-to-shoulder work when needed

Assigns workflow for Technicians based on skills and strengths 

Develops and maintains strong relationships with cosmetic vendors through open dialogue and feedback

Approves labor and cosmetic costs based on set approval tier

Delegates technical, operational, and personnel tasks as necessary

Participates in and endorses all Dent Wizard training initiatives

Manages the job performance and career progression of assigned workgroup in consort with Corporate Training and Human Resource teams

Creates and maintains a safe, clean, positive and supportive work environment in compliance with all federal health and safety, regulatory, and legal requirements

Oversees the safety, usability, and maintenance of shop tools and equipment

Complies with and answers questions about Dent Wizard’s policies, procedures, and protocols

Other duties as assigned

Required Qualifications

Minimum 3 years of experience managing in either an automotive or lean manufacturing environment

Demonstrated ability to develop and maintain positive and productive relationships

Credible and persuasive communicator and active listener

Excellent presentation skills

Must have a firm understanding of financial results and material costs

Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Flexible, positive, coaching style

Computer proficiency

Preferred Qualifications

Associate’s/Vocational/Technical degree preferred but not required

Advanced training or specialization in any of the services above                         

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.