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The PDR Technician Trainer reports to the National Technician Training Manager and is responsible for developing a skilled and efficient technician workforce through comprehensive training and knowledge transfer.

Specializing in Paintless Dent Removal (PDR), the Trainer works closely with field management to teach essential skills while designing, delivering, and improving training programs.

Essential Duties and Responsibilities

Training & Instruction

• Conduct hands-on and classroom training sessions for new hires and existing technicians on Paintless Dent Repair techniques, tools, and best practices.

• Consistently deliver training that align with company standards and customer expectations.

• Provide one-on-one coaching and mentoring to trainees, ensuring skill proficiency and confidence.

• Demonstrate proper use of PDR tools, including glue pulling, blending, and panel access techniques.

• Evaluate trainee performance through practical assessments and provide constructive feedback for improvement.

• Ensure trainees understand and follow safety protocols when working with tools, chemicals, and vehicle surfaces.

• Customize training execution based on the skill level and learning pace of trainees.

Curriculum & Program Development

• Assist in continually developing, updating, and improving training materials, manuals, and standard operating procedures.

• Collaborate with leadership to identify training program changes.

Communication & Reporting

• Communicate trainee progress, strengths, and areas for improvement to managers and leadership.

• Provide recommendations for post-graduation experiences based on assessments.

• Maintain accurate training records, including attendance, assessment results, and certification status.

Operational & Administrative Support

• Assist in maintaining training facility equipment, tools, and workspaces to ensure a professional learning environment.

• Coordinate with stakeholders to onboard new hires and ensure a smooth training-to-field transition.

• Participate in company meetings, workshops, and trade shows to stay engaged with industry trends.

Required Qualifications

Technical Expertise & Experience

• Paintless Dent Repair (PDR) Subject Matter Expert with deep technical knowledge

• Minimum 4-Star LOA Certification

• 5+ years of experience as a PDR Technician with Dent Wizard

• $150K+ annual billing in at least one of the last three years as a PDR Technician

• Proficiency in using Dent Wizard Standard Issue Kit tools and advanced PDR tools

Business & Operational Knowledge

• Strong understanding of Dent Wizard business structure and operations

• Working knowledge of ReconPro invoicing software and proper SKU application

• Proficiency in SharePoint, OneDrive, PowerPoint, Word, and Viva Engage

Training & Coaching Skills

• Experience with training processes and procedures

• Strong coaching and mentorship abilities to develop new technicians

• Ability to hold interactive huddle meetings and conduct live PDR demonstrations

• Excellent demonstration, presentation, and communication skills

Customer & Stakeholder Management

• Strong customer retention skills to support business growth

• Ability to communicate effectively and negotiate solutions with stakeholders

Physical Requirements

Mobility & Stamina

• Regularly required to stand and walk for extended periods

• Frequently required to stoop, kneel, crouch, bend, squat, and climb

Vision & Coordination

• Must have close, distance, and depth perception vision with the ability to adjust focus

• Requires manual dexterity for precision tasks and repetitive motion

Strength & Endurance

• Ability to lift up to 45 pounds (e.g., light hand tools, equipment)

Environmental Exposure

• Exposure to moderate noise levels in a shop or training environment

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.