Area Operations Manager

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About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Reporting to a District Manager/Market Manager, an Area Manager is a front-line leadership position responsible for growing revenue, maximizing asset utilization, and enriching Technician performance in a territory.  

                                                                            

Essential Duties & Responsibilities                                                     

Leadership                                                     

  • Builds relationships with team and provides daily support, direction, and training                              

  • Communicates to keep team informed and up to date in critical information, expectations, company news, etc.

  • Proactively identifies and resolves Technician performance opportunities                                        

  • Ensures Technicians receive proper technical training and skill development                            

  • Holds Technicians accountable for meeting or exceeding Company standards, ethical expectations, and performance criteria                                                 

  • Works with RVP/ROD/DM to forecast staffing levels based on current and new business opportunities

  • Hires and on-boards new employees, setting them up for success by investing time and educating them on Company performance expectations, processes, and policies                                         

  • Holds regular team meetings to inform, educate, train, and build morale                                     

  • Conducts informal and formal performance reviews ensuring employees know their strengths and opportunities for improvement                                                            

  • Develops plans to improve Technician performance and productivity                                         

  • Promotes the Company's values and value                                                         

  • Provides balanced feedback when goals are exceeded, budgets are met, and shortcomings are overcome in a formal monthly setting

  • Prepares and delivers Annual Performance Reviews                                                                                                       

Customer                                                                                                                    

  • Walks lots to inspect repair quality and identify opportunities to sell additional services daily

  • Meets regularly with key decision makers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction                                        

  • Seeks out new business opportunities by effectively building relationships and trust as a valued partner          

  • Addresses customer issues and concerns promptly                                                         

  • Provides customers with regular updates and proactively communicates plans to resolve issues

  • Leads new FLF/RLE launches; implements seamless vehicle flow processes and manages obstacles to a smooth start-up process

Administrative                                                

  • Implements accurate invoicing processes

  • Manages daily Technician call-ins and administrative tasks        

  • Ensures Technicians have all necessary tools and supplies                                                          

  • Schedules appointments between customers and Technicians when necessary

  • Supports annual inventory process

Required Qualifications                                                                                                  

  • Proven ability to effectively manage customer relationships                                                        

  • Ability to successfully manage and coach employees located at dispersed locations                   

  • Excellent interpersonal skills                                                    

  • Time-management skills                                                           

                                               

Preferred Qualifications                                                                                                    

  • Prior experience in hands-on account management and/or Sales in a services-based company strongly preferred                                                        

  • Automotive service experience is a plus                                         

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$70,000 - $80,000

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at leaveofabsence@dealertire.com or via phone at 833-483-8232.

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