Market Manager

Market Manager

Position Summary:  Reporting to the Regional Vice President each Market Manager will oversee a geographic area between $1.5M and $4M million in revenue.  Within their territory they will be responsible for business growth, delivery of services and management of employees and company resources.

Essential Duties and Responsibilities:

Grow Business

  1. Under the direction of the Regional Vice President and in accordance with company objectives, design and implement a plan for growth and increased market penetration in assigned territory.
  2. Drive business results by using strategic selling skills, including the ability to negotiate a business deal that creates a win-win for the customer and for Dent Wizard.
  3. Solidify relationships with existing customers, and develop relationships with prospective customers.
  4. Understand customer’s financial goals and develop working relationship with the customer's senior financial organization to facilitate achieving positive business results.
  5. Lead business development activities in assigned market, including; improving profitability, successfully attracting new customers, and diversifying service offerings to existing customers. 

Fulfill Business

  1. Ensure effective and efficient operations and fulfillment of services for customers in territory. 
  2.  “Right size” the business including streamlining management and optimizing allocation of resources across all sales channels as necessary.
  1. Work closely with direct reports/managers to support them in optimizing day-to-day operations.
  2. Proactively identify and resolve any aspects of quality or customer service that are below customer expectations.
  1. Full P&L responsibilities for market; utilizing quantitative tools and provides analysis to improve financial performance and reach market goals. 
  2. Ensure the region is deploying Company resources profitably by evaluating and recommending investment decisions (headcount, coverage patterns, equipment, etc.).

Manage Employees

  1. Maintain and demonstrate an environment of open communication with customers, employees and managers where information is provided in a proactive, candid and consistent manner to drive company core values and business results.
  2. Ensure that managers in the region possess the necessary tools and training to identify and resolve people-related and performance management concerns in a proactive, respectful and fair manner.
  3. Monitor and take ownership of employee output to ensure maximum efficiencies and ensure that daily/weekly/monthly production goals are met.
  4. Create and manage monthly development plans to foster each employees personal and professional growth.
  5. Create and maintain a work environment where employees have the tools, resources, training, direction and support necessary to operate in the most efficient and effective manner possible.
  6. Identify and correct employee performance deficiencies in an efficient and professional manner.
  7. Work with Human Resources and direct reports to attract, develop, and retain top talent.
  8. Manage and coordinate new hire orientation/on boarding to ensure smooth transition and proper planning is in place for all new employees entering into the market.

Minimum Qualifications

  1. Proven success in profitably managing a P&L
  2. Track record of optimizing profitability across all areas of responsibility, including previously non-profitable accounts/segments
  3. Demonstrated ability to work across sales channels to create more value for the customer, company and employee.
  4. Proven ability to increase revenues in existing accounts.
  5. Demonstrated ability to develop and maintain positive and productive working relationships with customers.
  6. Credible and persuasive communicator and an active listener. Ability to empower others and to be a decisive leader.
  7. Flexible, resilient, diplomatic, tolerant, and able to break down silos for the greater good of the company.
  8. Demonstrated track record of leading and implementing change in a positive way.
  9. Experience successfully managing both management and non-management staff of at least 10 employees
  10. Must be willing to travel periodically.