Fixed Site Operations Coordinator

 

 

 

 

 

Reporting to an Area or Fixed Operations Manager, Fixed Operations Coordinator position is responsible for supporting and facilitating the delivery of DW services at an assigned fixed site location.  Primary duties include prioritizing and tracking vehicle flow, completing accurate invoices, supporting supplies management, and ensuring repair quality

 

Operations

 

      Support and facilitate processes to maximize facility capacity.

      Keep team informed as to daily priorities and expectations.

      Ensure team has ample supplies and proper equipment to deliver timely and quality repairs.

      Conduct quality control checks to ensure repairs meet/exceed standards.

      Manage all supplies and controlling waste while keeping sufficient stock.

      Communicate with manager as to any pertinent situation/opportunity and help create a plan to address.

      Support compliance requirements to ensure a workplace clean and safe working environment.

 

People

 

      Create a positive, productive working environment consistent with Dent Wizards Core Values.

      Work with technicians to create a team-oriented working environment where everyone supports DWs objectives.

      Work with manager to ensure proper staffing levels to meet customer demand.

      Facilitate new hire on-boarding to ensure smooth transition into the team and organization.

 

Customer Relations

 

      Build effective customer relationships to maximize revenue, expand services and create a partnership.

      Proactively address quality, cycle time and/or other customer concerns.

      Promote DW’s reconditioning services and people a positive, professional manner.

      Provide repair estimates as requested.

 

Administrative

 

      Prioritize, manage, and track vehicle workflow for location.

      Manage parts ordering and receipt and ensure actual parts are delivered.

      Ensure invoices tie to Repair/Work Orders and secure POs.

      Support supplies ordering and inventory maintenance.

      Quality check all finished repairs to ensure standards are met/exceeded.

 

Qualifications

 

  • Outstanding communication skills and exceptional attention to detail.
  • Excellent time-management skills.
  • Paint, body shop, PDR or reconditioning skills a plus.
  • Demonstrated ability to create and/or implement processes.
  • Strong organizational and planning skills.