Area Manager

Area Manager Job Description                                                          

Reporting to a District Manager, Area Manager is a front-line management position responsible for overseeing and leading DW operations within a defined geographic area. AM is responsible for fulfillment of services to customers and leading technicians.                                                       

Operations (50-60%)

  • Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital. 
  • Expediently and professionally address all customer, operational, and performance concerns.
  • Walk customer inventory to identify future workload requirements and QC repairs.
  • Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
  • Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.
  • Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
  • On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
  • Closely support direct reports/managers optimizing production and day-to-day operations.

Sales and Business Development (10-15%)                                                        

  • Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers.
  • Partner with DM and DSM to sell new customers and maximize existing business opportunities.
  • Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
  • Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

Personnel (20-30%)                                                       

  • Create a positive, productive working environment consistent with Dent Wizard’s Core Values.
  • Recruit, hire and retain technician base at or above budgeted targets.
  • Conduct informal and formal performance reviews ensuring employees know their strengths and opportunities for improvement.
  • Communicate regularly, consistently, effectively, and candidly to keep team informed and address issues.
  • Identify performance issues and develop and implement plans to address and redirect.

Administration (10-15%)

  • Implements accurate customer inventory management and invoicing processes.
  • Maintain equipment in good working order and adequate supplies to perform work expeditiously.
  • Manage and enforce company policies to ensure compliant and safe working environment.
  • Evaluate and recommend investment decisions regarding headcount, coverage patterns, equipment, etc. 

Required Qualifications                                                          

  • Combined minimum experience of 3 years in a district route and auction leadership role required
  • Profitable management of a P&L of at least $1.5M in revenue annually
  • Experience managing other leaders and staffs of 20+                                    
  • Travels overnight approximately 10 – 20%                        
  • Result-driven
  • Positive, motivating leadership style            
  • Flexible, resilient, diplomatic, tolerant            
  • Active listener: credible and persuasive communication style that empowers others and leads decisively
  • Successful strategy implementation and results                        
  • Track record of leading and implementing positive change                                                

                                                           

Preferred Qualifications                                                                      

  • District dealer route and auction experience both strongly preferred